Associate Member Featured Spotlight
Upcoming Events
Webinar: Risk Adjustment Essentials: Future-proof compliance and drive audit readiness
April 28, 2026 – 10 am PDT / 1 pm ET
Join us to learn how to navigate the 2027 CMS Medicare Advantage Final Rule and other regulatory changes.
Webinar: What 10 Years of Healthcare Engagement Data Says About AI, Compliance, and Member Experience
April 29, 2026 – 10-11 am PDT
Drawing on insights from a decade of engagement research, this webinar explores the biggest shifts affecting healthcare organizations today—navigating rising expectations for digital experiences alongside growing regulatory pressure. With budgets tightening and compliance concerns intensifying, organizations are reassessing how they modernize member engagement while managing risk.
In this webinar, industry experts will share insights from 10 years of healthcare engagement data and explore what those findings reveal about the next phase of engagement strategy. The discussion will examine how health plans are approaching AI adoption in a compliance-first environment, and what it takes to scale new technologies while maintaining trust, accessibility, and operational efficiency.
Attendees will learn:
- The major engagement trends revealed by 10 years of industry data
- What safe and compliant AI adoption in healthcare member engagement looks like
- Where to get started with AI to meaningfully improve member experience and engagement outcomes
- The biggest differentiators for member experience
Seminar: Artificial Intelligence in Health Care
May 13, 2026 – 9 am-3 pm PDT – Burbank, CA
The rapid adoption of artificial intelligence (AI) across the health care ecosystem by providers, patients, vendors, and health plans has begun to reshape core operational, clinical, and compliance functions. California health plans are increasingly encountering new challenges and opportunities related to the use of AI by providers and members.
As many of the stakeholders in our health care system are deploying AI in new ways, health plans must adopt and adapt to stay ahead of the game and make sure our health care system continues to provide high quality care at an affordable cost. As health plans try to ensure ethical deployment of AI tools, there is significant interest in understanding the policy landscape, governance structures, and operational gaps.
This seminar will explore how California health plans can balance the promise of AI with the need to protect enrollees, maintain compliance, and safeguard the financial integrity of the health care system. Hear from regulators, plan leaders, and industry experts as they discuss emerging use cases, risks, frameworks, and strategies for responsible adoption.
Webinar: Build vs. Buy: Evaluating AI Care Navigation That Works in the Real World
May 21, 2026 – 10 am PDT / 1 pm ET
Payers are under pressure from rising costs, fragmented digital investments, and disengaged members. While AI is often positioned as the solution, most organizations get stuck on the same question: should we buy or build? However, the real question is even harder: what does it actually take for AI care navigation to perform safely, reliably and at scale in the real world?
This session moves past the surface-level debate of build vs. buy. We’ll explore how leading health plans are applying AI to connect siloed experiences into more cohesive, personalized member journeys, while addressing real-world risks such as bias, model drift, and hallucinations.
Join us to learn how to:
- Assess build vs. buy tradeoffs in AI-powered care navigation strategies
- Apply AI + human-in-the-loop models to improve engagement and ROI
- Identify and mitigate common risks when implementing or scaling solutions
Register to gain a practical framework for assessing both vendor solutions and internal builds. We’ll help ensure you know the questions many teams overlook when evaluating an approach around failure modes, safeguards across data, and more.