May 20, 2020 – Marriott Burbank Airport Hotel & Convention Center
In response to the recent increase in wildfires and related power outages across California health plans have had to examine their role in ensuring that members continue to have access to care during these natural disasters and emergency preparations. Ensuring that Californians can remain safe and healthy during natural disasters requires a complicated network of local and state services. The responsibility of health plans to support emergency responders and assist members in navigating this often-complicated system is essential. Roles in an emergency should be clearly defined so that there are agreed upon protocols and access to critical services can be maintained.
Innovations in Creating Alternative Access to Health Care
June 11, 2020 – Marriott Burbank Airport Hotel & Convention Center
Ensuring adequate access to health care across California’s diverse geography has been an evolving challenge for the healthcare industry. New technologies and modalities that increase the ability for patients to access the services that they need using alternative platforms such as tele-health, e-consults, and other innovative technologies could help change the health care landscape by increasing access. Technology can be an efficient and effective way to communicate with members for appointment and medication reminders and for virtual office visits to help increase access in rural areas, could alleviate the need for transportation, and streamlines processes for plans, members, and providers. As these technologies advance and members have options for alternative access points there are opportunities and challenges that must be examined to ensure appropriate use, access, and oversight.